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Frequently Asked Questions

Frequently Asked Questions

Residents are permitted to have up to 3 pets in their apartment, with a maximum of 2 being dogs. We do not have any breed restrictions for dogs. However, exotic animals are not allowed.

We require a nonrefundable fee, please contact the office for details.

Deposit or Surety Bond due at move in along with prorated rent and pet fees if applicable.

60 Days written notice to vacate is required. Please contact the Leasing Office for additional information.

Rental rates include Basic Pest Control, Fetch Package Delivery Service, Valet Waste Removal and ADT Smart Home Technology (Thermostat and Front Door Lock). Water is submetered for household usage and billed monthly for the resident to pay with Rent. Electricity is through Duke Energy and paid directly to the vendor. We do not have gas service.

Our lease terms are variable and depend on move in time frame, floor plan and floor level. Please contact the leasing office for specific details.

During business hours, you may contact the office directly or place a work order through our Resident Portal. For after-hours emergencies, please call 704-597-9199 and select option 2 for our Emergency Maintenance Staff, who are available 24 hours a day.

Rent is expected to be paid by the 1st of each month. If payment is not received by the 5th, late fees will be applied starting on the 6th.

We accept personal checks, money orders, and cashier's check (no cash). For your convenience, we accept online payments through ACH, credit card and debit card.

For your convenience after hours payments may be submitted through the Resident portal via, ACH, credit card or debit card.

Guests are allowed to stay for 10 days. Beyond this period, they are required to be added to the lease agreement if they are over the age of 18.

We enforce parking through LMS. All vehicles (residents and guests) must adhere to the policy. All resident vehicles must be registered through LMS and display a guest pass. Guest vehicles can park in unmarked spots if they have the guest pass displaying or in visitor overflow spots if they do not have a guest pass.

You can install a satellite dish within your patio. It may not be adhered to our structure in any fashion and has to be contained within the patio area to meet our guidelines. Please contact the leasing office to have this approved by management.

Internet is available through AT&T, Spectrum and Verizon Home. Residents may choose their provider and select the package directly through the provider.

We have an ongoing partnership with Fetch Package Delivery that will help facilitate the customizable delivery of your packages.

Our community is a completely smoke-free environment.

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